Support Policy

Effective Date: 22/12/2024

Maheshwari Tex (“we,” “our,” “us”) is committed to providing excellent customer support. This Support Policy outlines the guidelines and procedures to ensure timely assistance and resolution of customer queries and concerns.

1. Contact Information

For support-related inquiries, customers can contact us using the following methods:

• Email: [email protected]
• Phone: +91-

  9946822416

• Address: Aana Organization, Oravankarathazhe, chemanchery, koyilandy via Calicut, Kozhikode, Kerala, Pin-673304

Our support team is available during business hours [mention business hours and days, e.g., Monday to Saturday, 10 AM to 6 PM].

2. Scope of Support

We provide support for the following:

• Product Information: Queries related to product specifications, availability, and pricing.
• Order Status: Assistance with tracking orders and estimated delivery times.
• Returns and Refunds: Guidance on initiating and processing returns or refunds for defective or damaged products.
• Technical Support: Addressing issues related to the use or maintenance of textile products where applicable.
• General Queries: Answering any other questions related to our products and services.

3. Support Process

To ensure efficient handling of support requests, please follow these steps:

1. Initial Contact:

   • Provide your name, contact details, and a clear description of your query or issue.
   • If applicable, include your order number, product details, and any relevant supporting documents (e.g., photos of defects).

2. Acknowledgment:

   • We will acknowledge your query within [insert response time, e.g., 1 business day].

3. Resolution:

   • Simple queries will be resolved during the initial contact.
   • For complex issues, our team will investigate and provide a resolution within [insert resolution timeframe, e.g., 3-5 business days].

4. Escalation Process

If you are not satisfied with the resolution provided, you can escalate your concern by:

1. Sending an email to [email protected] with the subject line “Escalation.”
2. Providing details of your previous interactions and the reason for escalation.

Our management team will review your case and respond within [insert time, e.g., 2-3 business days].

5. Exclusions

The following are not covered under our support policy:

• Issues arising from misuse or mishandling of products.
• Requests for modifications or customization of products after purchase.
• Third-party shipping delays or issues beyond our control.
• General inquiries outside of the services provided by Maheshwari Tex.

6. Feedback and Suggestions

We value customer feedback and encourage you to share your suggestions or experiences with us. Please email your feedback to [email protected].

7. Amendments

This Support Policy is subject to change without prior notice. Updates will be posted on our website or communicated via email.

Contact Us
For further assistance, reach out to our support team:

• Email: [email protected].
• Phone: +91-9946822416
• Address: Aana Organization, Oravankarathazhe, chemanchery, koyilandy via Calicut, Kozhikode, Kerala, Pin-673304