Refund Policy

Effective Date:22/12/2024

At Maheshwari Tex (“we,” “our,” “us”), we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions and processes for refunds and returns of our products.

1. Eligibility for Refunds and Returns

A refund or return request will be considered under the following conditions:

• The product is defective, damaged, or not as described.
• The return request is initiated within [insert timeframe, e.g., 7 days] of receiving the product.
• The product is unused, unwashed, and in its original packaging with all tags and labels intact.

Products not meeting these criteria will not be eligible for refunds or returns.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Custom-made or personalized products.
• Items purchased during clearance sales or marked as non-refundable.
• Products damaged due to misuse, mishandling, or negligence.

3. Process for Returns and Refunds

Step 1: Contact Us

• Email us at [email protected] or call +91-9946822416
   with your order details, reason for return, and supporting evidence (e.g., photos of defects).

Step 2: Approval

• Our team will review your request and respond within [insert timeframe, e.g., 2 business days]. If approved, we will provide instructions for returning the product.

Step 3: Return the Product

• Ship the product back to us at: Address: Aana Organization, Oravankarathazhe, chemanchery, koyilandy via Calicut, Kozhikode, Kerala, Pin-673304
• Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Refund Processing

• Once we receive and inspect the returned product, we will notify you of the refund status.
• Approved refunds will be processed within [insert timeframe, e.g., 7-10 business days] via the original payment method or as store credit.

4. Exchange Policy

We offer exchanges for defective or incorrect products, subject to stock availability. Follow the same process outlined above to request an exchange.

5. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

1. Check your bank account or payment method for pending transactions.
2. Contact your bank or payment provider, as processing times may vary.
3. If you still have issues, reach out to us at [email protected] or call +91-9946822416
   .

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website or communicated via email. Please review this page periodically for changes.

Contact Us

For questions or assistance regarding refunds, please contact:

• Email: [email protected]
• Phone: +91-9946822416
• Address: Aana Organization, Oravankarathazhe, chemanchery, koyilandy via Calicut, Kozhikode, Kerala, Pin-673304